FAQ

We have a limited number of accessible twin bedrooms available at Prince’s Gardens.

Please note, they are subject to availability and should be requested in advance.

The accessible rooms provide:

• A bedroom call point by the bed
• Socket for a vibrating pillow
• Visual fire alarm
• Walk in shower with low seat and emergency cord
• High shower rail
• Low level toilet and sink with grab rails

The following items are provided:

• Bed linen
• One hand towel and one bath towel per guest
• Toiletries (Shampoo, conditioner, soap)
• One bottle of water per guest
• Tea and coffee making facilities 

Our rooms do not have fridges.

If you have a medical condition and need one to store your medication, please advise one of the reservation agents in advance.

We do not have TVs in any of our bedrooms. A TV is available in the common areas. 

Yes, we can provide a cot free of charge in Beit Hall or Prince’s Gardens. 

Complimentary WiFi is available throughout our properties, through Sky Cloud. Simply select ‘The Cloud’ from your available network list and follow the instructions.

Cabled internet is available in all bedrooms, guests are required to supply their own ethernet cable.

We do not offer interconnecting rooms. If you are staying as part of a group, we can request rooms next to each other however this is subject to availability and is not guaranteed.

No, the maximum occupancy is two people per room. As an exception we will allow one child under three to sleep in a cot in the room or share a bed with their parents.

Standard rooms (only available in Beit Hall) have access to shared bathrooms.

En-suite rooms have a private bathroom in the room (toilet and shower).

Hairdryers are available to hire at Reception for £10.00 deposit, which will be refunded on return of the hairdryer.

No overnight guests are allowed.

Each property has a laundry facility with access to washers, dryers, irons and ironing boards available to be used for a charge (£2.30 for a machine wash and £1.30 for a dryer cycle).

Laundry rooms are located in the basement of each property. All machines operate using a mobile app which can be downloaded to your iPhone or Android phone. Details can be found in the laundry room. If you don’t have a smart phone, please ask at reception for information on alternatives.

Washing powder is not provided.

Unfortunately, we do not have air conditioning. However, a fan is provided in each room.

Yes, you can receive mail while staying with us. The letter should include the full property address, your name and room number.

Please note that we are not responsible for damage or loss of mail and packages.

During your stay, rooms are cleaned daily and linen changed every three days.

We're open during the summer from July - September. 

Once you make an online reservation you should receive your confirmation shortly afterwards. In case the confirmation hasn’t reached your Inbox, please check your spam and then get in touch with us by emailing vacenquiries@imperial.ac.uk.

If you booked through an Online Travel Agent (for example, booking.com, Expedia), you must contact them directly.

A provisional booking is made if you opt to book with us directly on a non-refundable rate. To confirm a provisional reservation, you are required to make a full pre-payment within 72 hours. Once the payment is received, your booking will be confirmed.

Unfortunately, we do not keep a waiting list. We strongly advise to check our website regularly in case of any cancellations.

If you book a Bed and Breakfast rate, breakfast is included.

If you book a Room Only rate, breakfast is available at an additional cost. If you booked with us directly and would like to add breakfast to your reservation, please contact us to arrange.

If you booked via third party (booking.com, Expedia etc), please contact the booking agent directly to amend your reservation.

Please note: Breakfast is located in the Senior Common Room on Imperial's main campus, a five-minute walk away from your accommodation.

There are plenty of food outlets available on campus including (please note that opening hours may vary and are subject to change).

Library café

Monday to Friday: 08.00 – 18.00
Saturday: 10.00 – 17.00

Essentials Convenience Store (Ground Floor Wilkinson Hall, Eastside Halls, Prince’s Gardens)

Monday to Friday: 08.00 – 21.00
Saturday: 09.00 – 17.00 Sunday: 10.00 – 16.30

Alternatively, there are plenty of restaurants and cafes near South Kensington Tube station and High Street Kensington.

Guests will have the choice of either a full English, or a continental breakfast.

Traditional English 

• Full English breakfast includes: Cumberland sausage, bacon, free range eggs, sauteed mushroom, baked beans, plum tomatoes, hash brown and a selection of toast.
• Vegan Full English breakfast includes: Soya bean, potato and thyme sausage, baked beans, sauteed mushroom, plum tomatoes, hash brown, black pudding and a selection of toast.

Or

Continental 

• Chilled protein selection: Sliced ham, sliced turkey, sliced salami, boiled eggs.
• Selection of cheese, toast, butter and vegetable spread served with sliced white and brown bread.
• Selection of daily pastries (gluten free options available): Croissant, pain au chocolate, maple pecan plait, cinnamon whirl, raspberry crown, apple lattice, vanilla flavoured crown topped with glaze.

Fresh fruit and yoghurt

• Greek style yoghurt, vegan style yoghurt with hand rolled roasted granola.
• Fresh fruit: banana, apple, easy peel satsuma.

Beverages

• Freshly brewed coffee.
• Traditional English tea: Earl grey tea, fruit infused teas, orange juice, apple juice.

Breakfast is served in the Senior Common Room restaurant, which is approximately a five-minute walk away.

Breakfast is served:

• Monday to Friday: 07.00 – 10.00
• Saturday and Sunday: 07.30 – 10.30

Yes, you can as long as we have availability. Please note the price for the additional nights may differ from the one you’ve paid on the original booking. You may also be asked to move to another room for the additional nights, if the room you are currently occupying is allocated to another guest.

Yes, you can amend the dates, or cancel your stay. However, the following terms will apply:

Notice Period for

If the booking is made directly with us, you can cancel it via e-mail or over the telephone.

If you made your reservation via an Online Travel Agent (e.g. booking.com, Expedia etc), you must contact the booking agent directly to make changes or cancel your reservation. Please note that individual T&Cs, including additional fees and charges may apply for these booking channels.

Check-in is from 14.00

Check-out is by 10.00

Unfortunately, we cannot guarantee an early check-in. If the room is available, then we will endeavour to check you in early, however this is not guaranteed.

We regret that we cannot offer a late check-out option. We are extremely busy for the duration of the summer and guests must vacate their room by 10.00 in order to clean and prepare it for the next guest’s arrival.

If you do not vacate your room by 10.00, it may be subject to a full extra night charge.

Please kindly get in touch with us to arrange postage immediately. There is £10.00 charge for every lost key card.

The halls operate a 24-hour reception, so you can check-in at any time after 14.00 on the date of arrival. 

A number of cark parks are available locally, please contact them directly for prices and availability:

• Kingston House Garage South - Ennismore Gardens, SW7 1NF, tel. 0207 589 9825
• Public parking- NCP options
• Public parking options via JustPark

Limited disabled Parking is available at Prince’s Gardens subject to availability. Disabled parking is charged at standard rate.

We do not provide any transport from any London destination. However, London is well served by public transport.

Yes, if you have booked a flexible rate, you will be able to pay at the property on arrival.

If you have booked a non-refundable rate, pre-payment is required. You will be sent a link to pay for the reservation online within 72 hours of booking. If payment is not made during this time, the reservation will be cancelled.

Yes, you can. We can provide a payment link to pay for the reservation online.

We are a cashless business and accept payment by credit or debit card only. Unfortunately, we do not accept AMEX. 

We do not accept payment by cheque, bank transfer or cash. 

Only Imperial College staff members have CID numbers. Please leave the box empty if this does not apply to you. 

We do our best to accommodate special requests, however these are not guaranteed.

Yes, we do allow registered guide dogs to stay with their owner. Please let us know in advance if you will be bringing a guide dog with you. No other pets are allowed.

We have CCTV monitoring all our properties, and there is also an electronic swipe card access system to all building entrances.

Your individual room can be accessed only by you, with a key.

Our residences have 24 hour security on site to support you.

Guests are welcome to leave their luggage prior to check-in or after check-out at their own risk in a designated area in all halls of residence. Please note that your luggage can only be stored for up to 12 hours.

Yes, we have a special rate for Imperial alumni and staff.

To book, please contact the reservations team directly. You will need to provide either your alumni number or CID to access the special rates.

We do not offer discounts for Imperial College students. If you are a student looking for accommodation over the summer period, please contact the Student Accommodation team on accommodation@imperial.ac.uk.

All of our rates are subject to change depending on availability. The website advertises the best available rate during the summer season.