BibTex format
@article{Ward:2013:10.1136/bmj.f817,
author = {Ward, H and Day, S},
doi = {10.1136/bmj.f817},
journal = {BMJ-BRITISH MEDICAL JOURNAL},
title = {MEDICAL SECRETARIES Medical secretaries have a key role in helping patients navigate the NHS},
url = {http://dx.doi.org/10.1136/bmj.f817},
volume = {346},
year = {2013}
}