The Service Design Team provides business analysis to support the design of people-centric services and processes, collaborating with Process Outcome Designers, based on the programme, and wider subject matter experts. With the aim of understanding and tracking Imperial's user requirements, pain points and improvement goals and engaging others in the design, documentation and testing of improved ways of working.
Service design
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Sue Flockhart
What my role involves
My role is to oversee the provision of business analysis insights for the programme, to ensure that our end-to-end future processes are founded on sound analysis and design principles, to support Imperial's strategic goals and to improve everyday life for our end users.
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Jide Adeleye
What my role involves
My role is to provide business analysis insights for the programme, with a particular focus on finance related processes. I collaborate with others to ensure that our future processes and solutions are informed by an understanding of our user's needs, pain points and strategic improvement goals.
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Dave Longman
What my role involves
My role is to provide business analysis insights for the programme, with a particular focus on HR-related processes. I ensure that our future processes and solutions are informed by an understanding of our end user needs, pain points and strategic improvement goals.
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Megan Cattley
Personal details
Megan Cattley User Experience AnalystWhat my role involves
My role is to provide specialist analysis on the end user experience. I collaborate with others to understand the ways in which our users access and interact with Imperial services, to identify service improvement opportunities and to influence the design of our future operating models.
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Chintan Desai
What my role involves
My role is to provide business analysis insights for the programme, with a particular focus on purchasing and payment-related processes. I collaborate with others to ensure that our future processes and solutions are informed by an understanding of our end user needs, pain points and strategic improvement goals.