The Service Design Team provides business analysis to support the design of people-centric services and processes, collaborating with Process Outcome Designers, based on the programme, and wider subject matter experts. With the aim of understanding and tracking Imperial's user requirements, pain points and improvement goals and engaging others in the design, documentation and testing of improved ways of working.

Service design

  • Sue Flockhart

    Personal details

    Sue Flockhart Process Lead

    What my role involves

    My role is to oversee the provision of business analysis insights for the programme, to ensure that our end-to-end future processes are founded on sound analysis and design principles, to support Imperial's strategic goals and to improve everyday life for our end users.

  • Jide Adeleye

    Personal details

    Jide Adeleye Business Analyst

    What my role involves

    My role is to provide business analysis insights for the programme, with a particular focus on finance related processes. I collaborate with others to ensure that our future processes and solutions are informed by an understanding of our user's needs, pain points and strategic improvement goals.

  • Dave Longman

    Personal details

    Dave Longman Business Analyst

    What my role involves

    My role is to provide business analysis insights for the programme, with a particular focus on HR-related processes. I ensure that our future processes and solutions are informed by an understanding of our end user needs, pain points and strategic improvement goals.

  • Megan Cattley

    Personal details

    Megan Cattley User Experience Analyst

    What my role involves

    My role is to provide specialist analysis on the end user experience. I collaborate with others to understand the ways in which our users access and interact with Imperial services, to identify service improvement opportunities and to influence the design of our future operating models.

  • Chintan Desai

    Personal details

    Chintan Desai Business Analyst

    What my role involves

    My role is to provide business analysis insights for the programme, with a particular focus on financial and operational planning and reporting-related processes. I collaborate with others to ensure that our future processes and solutions are informed by an understanding of our end user needs, pain points and strategic improvement goals.