Complaints

The Molecular Diagnostic Unit aims to be transparent in our complaints procedure and would like to ensure that customers who have raised a complaint will have a satisfactory outcome in a timely manner.

Please find below the procedure that we follow to process any complaints that have been raised:

SOP MDU0009v4 Handling of client complaints and user surveys

Please send your complaint in writing to our Deputy Head of Unit, Anjna Badhan, either via email (anjna.badhan@imperial.ac.uk) or post:

FAO Anjna Badhan 
Molecular Diagnostic Unit
Faculty of Medicine
Room I.2.03 2nd Floor
Lift Bank D
Chelsea & Westminster Hospital
369 Fulham Road
London SW10 9NH