In this section
@article{Kneebone:2015:10.1186/s12875-015-0327-5,
author = {Kneebone, RL and Weldon, SM and Ralham, S and Paice, E and Bello, F},
doi = {10.1186/s12875-015-0327-5},
journal = {BMC Family Practice},
title = {Sequential Simulation (SqS): an innovative approach to educating GP receptionists about integrated care via a patient journey – a mixed methods approach},
url = {http://dx.doi.org/10.1186/s12875-015-0327-5},
volume = {16},
year = {2015}
}
TY - JOUR
AB - BackgroundAn evaluation of an effective and engaging intervention for educating general practice (GP) receptionists about integrated care and the importance of their role within the whole system was conducted.MethodsWorkshops took place in North West London, one of England’s 14 ‘Integrated Care Pioneers.’ Three training days featuring Sequential Simulations (SqS) were held. Forty GP receptionists attended on each day, as well as 5–6 patients and 8–9 healthcare professionals. The SqS developed was from a collection of patient stories, the key scene of which featured a GP receptionist. The scenes were designed to show the consequences for the patient of professionals working in silos. This provided the focus for facilitated table discussions. The discussants suggested ways in which an unfortunate series of events could have been dealt with differently. These suggestions were then incorporated in a re-designed SqS. Evaluation was conducted through questionnaires, field notes and analysis of video material. Descriptive statistics and thematic analysis were applied.ResultsNinety three participants responded to the questionnaire out of 131 attendees. All (93/93) respondents reported that the event was a powerful learning experience and that they had gained confidence in improving patient care. 98 % (91/93) reported that their knowledge of integrated care had improved. The simulation was rated highly as a learning experience [60 % (57/93) - excellent, 39 % (37/93) good]. Further evidence of educational benefit was expressed through comments such as: ‘The simulations really got me thinking about the patient as a human with many problems and situations.’ConclusionSqS is an innovative and practical way of presenting current care pathways and health care scenarios in order to create a shared focus, engage the emotions of the participants and bring the principles of integrated care to life. Facilitated table discussions are an opportuni
AU - Kneebone,RL
AU - Weldon,SM
AU - Ralham,S
AU - Paice,E
AU - Bello,F
DO - 10.1186/s12875-015-0327-5
PY - 2015///
SN - 1471-2296
TI - Sequential Simulation (SqS): an innovative approach to educating GP receptionists about integrated care via a patient journey – a mixed methods approach
T2 - BMC Family Practice
UR - http://dx.doi.org/10.1186/s12875-015-0327-5
UR - http://hdl.handle.net/10044/1/38420
VL - 16
ER -