Information and Booking

Trainer: John Bullock - Solution Focused 
Cost: Internal, no charge. Please check our cancellation fees before booking
Duration: 3 hours (10:00-13:00)
Format: In-person (SK) or online
Dates:
2024
26 November - SK - Fully booked
2025
13 February - Online - Fully booked

Booking: Go to ‘My Training’ and search using the keyword: “Customer” Should you have any questions, please contact us

Overview

This workshop is designed to provide participants with useful strategies for enhancing the service they provide to others.
The workshop will allow us to reflect on what we do well in this area and identify strategies to manage difficult customer service situations more effectively. After the course, participants will feel empowered to apply what they have learned in practice.

Further Information:

  • Catering: Light refreshments on arrival for in-person courses.
  • Break: There will be a 15-minute break halfway through the course.
  • Preparation: n/a.
  • Style: Small group session. The session will be a combination of trainer input, practical exercises, and group discussion.

Accessibility: Please indicate any requirements you may have in the "Special Instructions" box on ICIS.