Developing, presenting and delivering plans to enable the College to provide better support services to staff and students, and deliver efficiencies.
Programme Overview
Please note, this project is now closed.
The College strategy requires us to provide professional support, consistent processes and appropriate technology for all of our staff and students, reducing the amount of time that academic staff are required to spend on administrative activities and ensuring our support teams are valued by all who use their services.
The Professional Services Transformation (PST) Programme was set up in response to this and worked through defined work streams and projects while maintaining engagement with the College community. These included the Deans from all the Faculties, Faculty Operating Officers, Heads of Departments, Support Services Process Owners and Departmental Operations Managers.
The team took careful account of the learnings from previous change programmes at the College and from other universities that engaged in similar activities.
The work was led by Richard Martin, Director of Academic Services and PST Sponsor, and reported to Provost's Board.
Key terms defined
Please find the key terms defined below on what we mean when we say 'Professional Services' and 'operating model'.
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What do we mean by "Professional Services"?
Professional Services covers a broad range of services that enable our core research and education activities and are also dependent upon and provide utility to each other. Professional Services are both suppliers and customers of services, spaces across the College, and creators and custodians of data, information and knowledge. It covers services delivered by staff both centrally and locally.
What is an operating model?
An operating model is a description of how an organisation is designed to deliver its strategy and service proposition. It is formed of several elements: processes and workflows; technology and systems; work locations; governance; service delivery; skills; and work culture. All of these elements enable the effective and efficient delivery of support services to staff and students.