Process Outcome Designers (PODs) are responsible for working collaboratively with our delivery partner, Namos, and colleagues across Imperial to design the processes to be delivered in our Oracle Cloud system. They are drawn from a range of areas across the university, bringing experience and context from academic and professional services departments, to deliver the outcomes needed to deliver great service to our students and colleagues.

PODs

  • Andy Stagg

    Personal details

    Andy Stagg Finance POD

    What my role involves

    My role is to work with other PODs and wider team to design the new processes and configure the new system, so they best meet the needs of the university. It’s about ensuring the processes and system that we put in place works across all areas.

  • Clement Arendse

    Personal details

    Clement Arendse HR POD

    What my role involves

    In my role as an HR POD and HR workstream lead, I'm working with colleagues from across the university to design processes that deliver high quality, consistent outcomes and a good user experience.

  • Cora O’Reilly

    Personal details

    Cora O’Reilly Faculty / Department POD (Engineering)

    What my role involves

    I use my understanding of current processes and their pain points  to help inform the design and manage the change to new more efficient processes. Prior to this role I was department operation manager in the Department of Materials where I had opportunity to explore pain points and implement changes that the current ICIS system allowed.

  • Emma Bowman

    Personal details

    Emma Bowman Faculty / Department POD (Natural Sciences)

    What my role involves

    PODs are the link between the technical professionals implementing the system and the business. My  role is to use my prior experience of working across departments at Imperial to feed into the programme and engage with departments.

  • Hannah Somers

    Personal details

    Hannah Somers HR POD

    What my role involves

    I work as a Process Outcome Designer focussing on HR, using my knowledge within that workspace to assist with the design and integration of the Great Service Programme.

  • Ian McArdle

    Personal details

    Ian McArdle Research POD

    What my role involves

    As a Research Process Outcome Designer, my role is to feed in my knowledge gained from experience of supporting research management systems and reporting within Imperial

  • Karen Sergiou

    Personal details

    Karen Sergiou Research POD

    What my role involves

    To ensure through the Great Service programme we optimise the end-to-end research journey through user-centred design and by working in partnership with Finance and HR colleagues.

  • Michele Barritt

    Personal details

    Michele Barritt ICT POD, Product and Functional Lead

    What my role involves

    Using my experience and understanding of current systems, business processes and Oracle Cloud, my role is to help deliver the best online experience that is accessible to all of our Imperial community. It is important that our new system is unified with reliable and accurate data as a single version of the truth.

  • Rob Leech

    Personal details

    Rob Leech Finance POD

    What my role involves

    As a finance system specialist, my role on the Programme is to provide knowledge and expertise in the design, configuration and deployment of our new and improved systems and processes.

  • Sam McKenney

    Personal details

    Sam McKenney Faculty / Department POD (Engineering & Student)

    What my role involves

    I am the Process Outcome Designer acting as owner of the Student Journey for the programme and the bridge into the Student Lifecycle programme. As a POD I feed into the programme that understanding of departmental needs and users, and of the student journey. 

  • Steven Howes

    Personal details

    Steven Howes Payroll POD

    What my role involves

    In my role as a Process Outcome Designer, I act as the link between the programme, the departments who deliver our services, and our users across the university.

  • Syed Shah

    Personal details

    Syed Shah Faculty / Department POD (Business School)

    What my role involves

    I've come over from the Business School and act as the conduit between the programme and the Business School.  We are primarily introducing a new ERP system, but we will look to try and improve processes at the same time, with the goal of trying to make everybody's working life a lot easier.

  • Tim Ovenden

    Personal details

    Tim Ovenden Faculty / Finance POD

    What my role involves

    In my role as a Process Outcome Designer, I act as the link between the programme, the departments who deliver our services, and our users across the university.

  • Tom Grieves

    Personal details

    Tom Grieves Research POD

    What my role involves

    As a POD for the programme I lead on research, using my experience to inform what we deliver . We are here to make sure the processes in the new system work for everyone across the university. 

  • Trishla Bhakta

    Personal details

    Trishla Bhakta HR POD

    What my role involves

    My role as a HR POD will be three-fold. Firstly, collaborate with colleagues to gather views on future process and design; support future learning to land new ways of working, and share business knowledge and input across HR and Payroll.