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Find out who is working on delivering the Great Service Programme at Imperial.

We are pleased to have a combination of subject matter experts from across the university paired with technical in-house expertise to work alongside our delivery partner Namos.

Leadership

  • Emma Leeming

    Personal details

    Emma Leeming Great Service Programme Director

    What my role involves

    My role is to orchestrate the Great Programme to deliver the right outcomes, working across Imperial, with the Programme Team and Namos, our delivery partner. 

Find out more about our team

Programme team

The programme team lead on, oversee and manage the day to day running of the programme.

Process Outcome Designers

Our Process Outcome Designers work with our delivery partner and Imperial colleagues to design the processes to be delivered in our new system. They are drawn from a range of areas across the university.

Data and reporting

The Great Service Data Workstream is responsible for securely migrating our Finance, HR, and Research Administration data to the cloud- supporting great service, rapid innovation, and trusted insights.

Service Design

Service Design focuses on people-centric professional services delivery improvements. This team help analyse and track the requirements for the new system and plays a key role in testing.

Change management

This team engages with stakeholders and delivers communications to inform our community about the new system and what it will mean for them, as well as training our staff to use the new system.

Architecture and integrations

This team will deliver the future architecture for the new system, and develop and test the integrations with other systems. Leading on the analysis and development of options to address technical issues we identify.