On Tuesday 17 December 2024 the password of users who had not changed their passwords after Monday 9 December 2024 was reset. This is a precautionary measure in response to an increase in cyber threats to the higher education sector.

After this date, you must change your password via Microsoft Self-Service Password Reset.

Please visit the Change or reset a password page for more guidance.

We will be available online or by phone at 10.00 to 16.00 on 21 - 24 December and 27 - 31 December. We will re-open to normal hours on 2 January 2025.

See below instructions for out of hours support.

 

The on-site ICT Service Desk provides IT support between 08.30-18.00, Monday to Friday (except for university closure days).

Get support from 18.00 to midnight

For critical problems that are disrupting services and systems, call our usual telephone number and follow the instructions given in the message. You will be transferred to an out-of-hours team. They operate from 18.00 until midnight.

Call us

 +44 (0)20 7594 9000

Call us from your mobile or landline

Extension number 49000

Call us from an Imperial campus phone

Get support when we are closed

If you require assistance when we are closed, you can still get help or report a problem in these ways:

  • Log your issue or question ASK ICT and we will get back to you as soon as we can.
  • Read the information and guidance on the self service webpages.

Privacy information

Please be aware that the out of hours service is provided by an external organisation.  They are governed by contract and Service Level agreement.

In order to provide all users with the service, the organisation has the name, email address, phone number and University ID held on secure servers.  Location data may also be shared if relevant to the enquiry made to the service. 

If you require more information on how Imperial protects your privacy, visit the Data Protection webpages.