Holiday opening hours
Phone and online support will be available only:
21 - 24 December - 10.00 to 16.00
25- 26 December - closed
27 - 31 December - 10.00 to 16.00
1 January - Closed
We will re-open to normal hours on 2 January 2025. Please see the out of hours support instructions during the holiday.
On Tuesday 17 December 2024 the password of users who had not changed their passwords after Monday 9 December 2024 was reset.
This is a precautionary measure in response to an increase in cyber threats to the higher education sector.
After this date, you must change your password via Microsoft Self-Service Password Reset.
Please visit the Change or reset a password page for more guidance.
Our ICT Service Desk team can help staff, students and visitors with a wide range of IT issues. You can contact us in person, online via ASK or call us on +44 (0)20 7594 9000.
Find out more about getting in touch below.
Ways to contact us
In person
Get in-person support by visiting us Monday-Friday at:
South Kensington - Level 1, Abdus Salam Library, 08.30-17.30
White City - Room G20, Molecular Sciences Research Hub, 09.00-16.30
Silwood Park - Hamilton Building, Main Entrance, 12.30-13.30
Hammersmith - ICTEM Building, Reception, 10.00-13.00 (Tuesdays and Thursdays only)
We are closed on university closure days.
ASK Customer Portal (External login)
If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our ASK customer facing service portal.
First time using ASK? Please register online to use ASK our customer facing portal.
