Temporary Workforce Services Team / Casual Worker Team
The Service Level Agreements (SLAs) below relate to the Temporary Workforce Services Team, which supports the appointment of casual workers, honorary associates and visiting researchers.
| Stage of Process | SLA and Description |
|---|---|
| General Queries – Casual Workers | We will respond to general queries related to Casual Workers within 2 working days. |
| Setting up new casual workers |
New casual workers will be contacted with all required onboarding information within 1 working day of the request. New casual workers will be added to ICIS within 1 working day of their Right to Work (RTW) appointment. *1 |
| Issuing contracts for existing casual workers | We will issue Casual Hours Agreements/Assignment confirmations within 3 working days of the request. |
| References, P45/P60 requests | We will respond to requests for references, P45s and P60s within 3 working days. |
| Payroll queries | We will respond to Payroll queries within 2 working days. *2 |
| Honorary & Visiting Researcher associations | We will respond to all requests related to Honorary Associations and Visiting Researchers within 5 working days. |
*1 The processing of new casual workers is conditional on the individual scheduling and completing their Right to Work (RTW) check.
*2 If the query needs to be referred to the payroll team resolution may be delayed.
For further information about our processes and policies, please refer to our webpage here.